Welcome to Melissa’s Stitches! We’re so happy you’re here. Please take a moment to read through our store policies to make sure your experience is smooth and joyful. By placing an order, you agree to everything below. 

✂️ Personalized & Custom Orders

• No Returns on Personalized Items
  Because each item is made just for you, all personalized products are final sale. Double-check spellings and options before placing your order!

• Size Accuracy Reminder
  We can’t accept returns for size mistakes on personalized pieces. Please use the size chart in each listing —or ask us if you're unsure!

• Design Proofs
  For some custom orders, we’ll send you a preview for approval. Production starts only after you confirm it looks perfect. 

📐 Sizing & Fit

• Every Item is Unique
  Fit may vary slightly depending on the item. Always check the size chart in the product listing.

• Need Help? Just Ask!
  Not sure which size is right? Message us before ordering—we’re happy to help. 💬

• Your Choice Matters
  Customers are responsible for picking the right size. Unfortunately, we can’t offer exchanges on personalized orders due to wrong size choices.

🧵 Made-to-Order & Processing Time

• We Make It Fresh
  Every item is handmade just for you! Please allow 3–5 business days before it ships. 

• In a Rush?
  Need your order sooner? Send us a message first—we’ll see what we can do! 

🌍 Shipping & Delivery

• Yes, We Ship Worldwide!
  International customers, we’re thrilled to serve you! Rates and delivery times are calculated at checkout.

• Customs & Fees
  Any taxes or import duties are the buyer’s responsibility.

• Shipping Delays
  Customs may cause delays, which are out of our control. Thank you for your patience! 

• Truthful Shipping Labels
  We legally must declare full value on all packages—we can’t mark items as “gifts.”

🚨 Order Issues

• Check That Confirmation!
  Found a mistake in your order confirmation? Contact us within 12 hours so we can fix it before production starts.

• Wrong or Damaged Items?
  Please let us know within 1–3 days of delivery and include photos so we can help you out quickly! 

• Missing Package?
  If your order shows "delivered" but you haven’t received it, check with neighbors or your post office. Still missing? Contact us and we’ll assist. 

🔁 Returns, Exchanges & Cancellations

• Cancellations
  You can cancel your order within 24 hours. After that, your item may already be in production.

• Exchanges
  Custom/personalized items can’t be exchanged unless there was a mistake on our end. For eligible exchanges, buyers cover shipping both ways.

• We’ll Fix Our Mistakes
  If we mess something up, we’ll cover the cost to make it right. 

🛍️ Promotions & Discounts

• One Discount per Order
  You can only use one promo per order. But don’t worry—our system will always apply the best available deal for you! 

• Exclusive Offers by Platform
  Discounts on melissasstitches.com apply only here. Etsy, Press 2 Impress, and other platforms may have different promotions that don’t transfer between shops.

🎨 Colors & Handmade Variations

• Color May Vary
  Screens can display colors differently. Your product may look slightly different in real life.

• Each Piece is One-of-a-Kind
  Our items are handmade with love — small variations are normal and part of the charm!

🧼 Care & Washing Instructions

• Wash Gently
  Machine wash cold, inside out, on a gentle cycle.

• Use Mild Detergent
  No bleach or strong detergents, please! 

• Avoid High Heat
  Tumble dry low or hang dry. Do not dry clean or use high heat to protect your personalization.

• Iron Carefully
  Turn inside out before ironing and use low heat. Don’t iron directly on the design!

• No Fabric Softener
  It can shorten the life of your item.

📃 Terms of Service

• By placing an order with Melissa’s Stitches, you agree to the policies listed above.

• 💡 You can also read our Privacy Policy for info about how we protect your data.